Shipping Policy
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Introduction
This Shipping Policy outlines how TLC Industries Pvt. Ltd. (“we”, “our”, “us”) manages delivery timelines, shipping methods, order handling, and related processes. By placing an order or engaging with our services, you agree to the terms described in this policy.
Shipping Coverage
We offer shipping and delivery services to locations where our operations and logistics partners are active. Availability may vary depending on service type, product type, and regional accessibility.
Processing Time
All orders and service-related dispatches are processed only after confirmation and successful payment.
Processing time may vary depending on:
Type of product or material
Project requirements
Availability of stock or resources
You will be notified in case of any expected delays.
Delivery Time
Estimated delivery timelines depend on your location and the nature of the product or service.
Typical delivery durations:
Local deliveries: 2–5 working days
Regional deliveries: 5–10 working days
Project-related material deliveries: timelines shared during consultation
These are estimates and not guaranteed delivery dates.
Delays and External Factors
Deliveries may be delayed due to circumstances beyond our control, including:
Weather conditions
Transportation or logistics issues
Government regulations or restrictions
Supplier delays
We will communicate any significant delays promptly.
Shipping Charges
Shipping or delivery charges may apply based on:
Distance and location
Weight or dimensions of materials
Type of service or order
Applicable charges will be communicated during quotation or checkout.
Order Tracking
For shipments handled through logistics partners, tracking details may be provided where applicable. For project-related material movements, updates will be shared directly through our support team.
Packaging and Handling
We ensure that all materials and products are packaged securely to minimize transit damage. Additional protective packaging may be used for fragile or high-value items.
Damaged or Missing Deliveries
If your order arrives damaged or is missing items:
Report the issue within 24–48 hours
Provide photos or documentation where possible
Our team will inspect the issue and assist with replacements or solutions based on eligibility
Failure to report within the specified timeframe may affect claim approval.
Incorrect Address or Failed Delivery
If a delivery fails due to an incorrect address, unavailability, or refusal to accept the package:
Re-delivery charges may apply
Additional storage or handling fees may be applicable
Refunds will not be issued for failed deliveries caused by incorrect information provided by the customer
Changes to This Policy
We may update this Shipping Policy periodically to reflect operational or regulatory changes. Updated versions will be posted on this page with a revised effective date.
Contact Information
For shipping-related concerns or assistance, please contact us at:
TLC Industries Pvt. Ltd.
Email: timberlandcorporation@gmail.com
Phone: +91 9319689674