Refund Policy
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Introduction
This Refund Policy outlines the terms under which TLC Industries Pvt. Ltd. (“we”, “our”, “us”) processes refund requests for our products and services. By engaging with our company, placing an order, or using our services, you agree to the conditions stated in this policy.
Eligibility for Refunds
Refunds may be issued only under valid circumstances where the service or product delivered does not match the agreed-upon scope, specifications, or deliverables. Each refund request will be assessed individually based on the nature of the service and the evidence provided.
Non-Refundable Services
Certain services are strictly non-refundable, including but not limited to:
Consultation or site visit charges
Customized or made-to-order services
Completed work, delivered materials, or processed orders
Third-party service costs already incurred on your behalf
Once these services have commenced or been fulfilled, refunds cannot be granted.
Refund Request Process
To request a refund, you must contact us with full details of the issue, including the order reference, service description, and supporting evidence. Our team will review the request and update you on the next steps within a reasonable timeframe.
Conditions for Approval
A refund may be approved only if:
The service delivered differs significantly from what was agreed upon
There is a verified quality or performance issue
We are unable to complete the service due to internal reasons
No misuse, alteration, or third-party intervention has affected the deliverables
We reserve the right to accept or decline refund requests based on our assessment.
Refund Method
Approved refunds will be processed through the original mode of payment unless otherwise specified. Please allow a reasonable processing period for the refund to reflect in your account, depending on your bank or payment provider.
Partial Refunds
In some cases, partial refunds may be issued when:
A portion of the service has already been completed
Materials, labour, or third-party charges have been incurred
Only part of the deliverables are affected
Partial refund amounts are calculated based on work completed and costs already incurred.
Service Cancellations
If you wish to cancel a service before it begins, you must inform us promptly. Cancellations made before project initiation may be eligible for a refund, minus any administrative or processing charges. Once work has begun, cancellations may not qualify for a full refund.
Changes to This Policy
We may modify or update this Refund Policy from time to time based on operational, legal, or regulatory requirements. Any changes will be reflected on this page with an updated effective date. Continued use of our services after updates implies acceptance of the revised terms.
Contact Information
For refund requests, clarifications, or support, please contact us at:
TLC Industries Pvt. Ltd.
Email: timberlandcorporation@gmail.com
Phone: +91 9319689674